What are "ugg boots"?

Definition from Macquarie Dictionary: "A fleecy lined boot with an untanned upper".
Definition from Wikipedia: "Ugg boots, or simply uggs, are a generic term for a type of sheepskin boot popular in Australia and New Zealand. (The term allegedly comes from the way the boot "hugs" the foot and leg.)"


Are your ugg boots genuine Australian uggs?

we only sell 100% genuine Australian uggs.All our products including ugg boots, slippers and moccasins are made by Australian sheep skin and lambwool.


why we can get so good prices?

Our nice ugg boots are shipped out directly from our accredited and licensed warehouse,so you are getting the factory prices.

How can I track my order?

You can track your order on our website section of "track my order".

Do I need to pay for the shipping?Do I need to pay for additional custom duties or taxes?

We offer FREE delivery for all orders.and we will pay for all custom dutines or taxes.you no need to pay for any additional fee.

How long does my order take to arrive?

Once your order is dispatched, international deliveries usually take 5-10 working days. Aditional delays may occur during the months of September - March due to the high demand and heavy load on postal services and customs.

What size am I?

Our ugg boots are a normal fitting, so please select your regular shoe size.Our ugg boots and slippers are available in full sizes only. If your feet fall between the sizes, we suggest you go down the half size( (For example,you wear  between  size UK5 and UK5.5,pls order UK5).Otherwise, please select your regular shoes size. Please do not go up in size when purchasing ugg footwear.For conversion between various sizing systems please refer to our Size Conversion Chart.


What countries do you ship to?

We ship worldwide.


How do I take care of my uggs?

Hand wash your ugg boots in warm water, using an approved wool detergent. To dry, place your uggs in the shade, away from heat or direct sunlight and allow to dry out slowly to retain the soft, supple finish. For more information please refer to Ugg Boots Care.


Why can't I find the size/colour that I am looking for?

Only available sizes/colours are displayed on our site. If you can't find the size/colour that you're lookng for usually means that this size/colour is not available at the current time.

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